Payment Terms & Billing Policy
Last Updated: October 19, 2026
At Hartview, we aim to provide customers with a clear, secure, and reliable checkout experience.
1. Accepted Payment Methods
Hartview accepts payment methods displayed during checkout.
Only payment methods shown at checkout are available for a particular order.
2. Payment Security
Our online store and checkout are powered by Shopify.
Payments are processed through Shopify and applicable payment providers.
Hartview generally does not directly receive or store complete credit or debit card numbers.
3. Currency
The applicable currency and final amount will be displayed on our website and during checkout before payment is submitted.
4. Pricing
Product prices, quantities, discounts, taxes, shipping information, and the final order total are displayed during checkout.
Hartview provides free standard shipping on all orders.
5. Taxes
Applicable sales tax or other legally required taxes will be displayed during checkout where required.
6. Shipping Charges
There is no minimum purchase requirement and no standard shipping fee.
7. Payment Authorization
By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize payment of the final amount shown during checkout.
8. Order Confirmation
An order confirmation means we have received your order. It does not necessarily mean that the order has shipped.
9. Payment Verification
Orders may be reviewed for payment authorization, fraud prevention, security, or applicable regulatory requirements.
10. Declined or Failed Payments
If payment is declined, the order may not begin processing.
Your bank or payment provider may have additional information regarding the reason for the decline.
11. Pending Charges and Authorization Holds
Your bank or payment provider may temporarily display a pending authorization after a payment attempt.
Hartview does not control how quickly these authorization holds are released.
12. Duplicate or Incorrect Charges
If you believe a charge is incorrect or duplicated, contact:
13. Order Changes and Cancellations
Contact us as soon as possible.
Cancellation cannot be guaranteed after processing or fulfillment has started.
14. Refunds
Approved refunds are issued to the original payment method.
Once an eligible return arrives, Hartview will complete inspection and submit an approved refund within 2 business days.
Banks or payment providers may then require approximately 5–10 business days to post the refund.
15. Payment Disputes
Customers may contact Hartview, their bank, card issuer, payment provider, or applicable consumer protection authority regarding payment disputes.
16. Unsupported Payment Methods
Payments should only be completed through the official checkout process on hartview.com.
Hartview will not ask customers to send payments to an unrelated personal account or unofficial destination.
17. Billing Errors
We may correct genuine pricing, billing, listing, or technical errors.
18. Changes to This Policy
We may update this policy from time to time.
19. Contact Us
Store Name: Hartview
Website: hartview.com
Email: info@hartview.com
Phone: +1 702-334-2564
Address: 4707 Nara Vista Way, Suite 103, Las Vegas, NV 89103, United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed
We normally respond within 1–2 business days.
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